Responsible Gaming

At lg89 Responsible Gaming — Keep it fun, keep it within limits

Gaming is meant to be fun — but that fun should never become a burden. lg89 always wants you to play in a healthy, mindful way — for your own sake and for your family.

24/7 Support Available
18+ Adults Only
5 Protection Tools
Free Self-Exclusion

Our Responsible Gaming Tools

Lg89 gives you full control over your own gaming experience

Setting Betting Limits

Set your own daily, weekly, or monthly betting limit. No bets can be placed once your limit is reached.

Deposit limit

Decide in advance how much you will deposit within a set period — there is no room to go beyond your budget.

Session Time Limit

Set how long you want to play. Once that time is up, lg89 will remind you to take a break.

Cooling-off break

Need a short break? Temporarily suspend your account for anywhere between 24 hours and 6 weeks.

Self-Exclusion

If you need a longer break, fully deactivate your account for anywhere between 6 months and 5 years.

Age Verification

Lg89 strictly enforces an 18+ policy. Age is verified at the point of registration, and access by minors is strictly prohibited.

Our commitment

At lg89, we believe gaming should be a source of enjoyment — not stress or anxiety. Responsible gaming isn't just a slogan; it's the foundation of our platform. We provide a range of tools and support to help every user play mindfully and within their own boundaries.

The safety of every registered member is our top priority at lg89. We want you to enjoy yourself in a healthy, sustainable way. That's why we've built a fully responsible gaming environment, combining modern technology with human support.

lg89's commitment: Your wellbeing matters more to us than profit. If you ever feel like gaming is getting out of hand, we're ready to help right away.

What does responsible gaming actually mean?

Responsible gaming means enjoying gaming consciously and within your own financial and mental boundaries. It's a mindset where gaming is purely a form of entertainment — not a source of income or a way to solve problems.

Core principles of responsible gaming

  • Gaming is entertainment — not a source of income
  • Only bet money that you can afford to lose without it affecting your life
  • You should not chase losses by placing more bets after a losing streak
  • Take regular breaks and spend quality time with family and friends
  • Gaming should never be used as a way to escape stress or sadness
  • Respect the age limit — gaming is strictly prohibited for users under 18
Research shows that when most people consciously stick to their limits, gaming can be a healthy and enjoyable experience. lg89 is here to help you build that awareness.

Why does responsible gaming matter?

Online gaming is growing rapidly in Bangladesh, but greater popularity calls for greater awareness. Many people start playing for fun, then gradually lose track of their limits. The Responsible Gaming guidelines at lg89 were created for exactly this reason — to help you build the right habits from the very beginning.

Responsible gaming isn't about enjoying yourself less — it's about keeping that enjoyment lasting and harm-free. lg89 works toward that goal every day.

Steps to Set Your Limit

You can easily set various types of limits through your account settings on lg89. Follow the steps below to start using these features.

1

Log in to your account

Log in to the lg89 app or website with your mobile number and password, then complete OTP verification.

2

Go to Profile Settings

Tap the profile icon in the top right corner. Look for the "Responsible Gaming" option.

3

Choose your preferred limit

Select deposit limits, betting limits, or session time — whichever you need — and set your preferred values.

4

Confirm

Once a limit is set, a confirmation SMS will be sent to your mobile. The limit will take effect immediately.

5

Rules for Changing Limits

Reducing your limit takes effect immediately, but increasing it requires a 7-day waiting period — this is in place for your own protection.

Once self-exclusion is activated, it is not possible to reactivate your account before the set period ends. This is intentional, to keep you safe during moments of impulse.

Warning signs of addiction

Gaming addiction doesn't develop all at once — it builds up gradually. Watch out for the signs below.

Emotional Signs

  • Feeling angry or depressed after a loss
  • Feeling restless or anxious when unable to play
  • Turning to gaming to escape problems
  • Lying to cover up losses

Financial signs

  • Chasing losses with increasingly larger bets
  • Spending savings or borrowed money on gaming
  • Cutting back on daily expenses to put more money into gaming
  • Depositing before paying bills

Social Signs

  • Spending less time with family and friends
  • Losing focus on work or studies
  • Hiding or denying gaming activity
  • Dismissing loved ones' concerns

Behavioral signs

  • Playing beyond self-set limits
  • Playing late at night or in secret
  • Keeps playing "just one more time" over and over
  • Unable to stop even when trying
If you recognize three or more of the signs above in yourself, don't wait — contact lg89 support or activate self-exclusion on your own.

Self-Assessment

Read through the questions below and assess yourself honestly. This is not a test — it's for your own protection.

1

Do you sometimes end up betting more than the limit you set for yourself?

2

After a loss, do you place more bets to try to win back what you lost?

3

Do you hide your gaming habits or losses from the people close to you?

4

Do you feel restless, irritable, or down when you can't play?

5

Have you ever used money set aside for daily expenses to fund your gaming?

6

Have you tried to stop gaming but found you couldn't?

Result Analysis: If 1-2 answers are "Yes" — stay cautious and set limits. If 3 or more are "Yes" — speak with the support team and consider taking a cooling-off break.

Where to Get Help

If you feel that gaming is having a negative impact on your life or someone you know, you do not have to face it alone. The lg89 support team is always here to help.

  • Live Chat Support: Chat with us live 24/7 via the lg89 app or website
  • Email support: [email protected] — response within 24 hours
  • Self-Exclusion: Activate instantly on your own from Account Settings
  • Cooling-off break: Pause your account for anywhere between 24 hours and 6 weeks
  • Expert Advice: Referrals to mental health professionals are available when required
Asking for help is not a sign of weakness — it takes courage. Every lg89 support staff member will assist you with complete confidentiality.

External Support Organizations

Beyond lg89, there are organizations that can help you address gaming addiction. Reach out to your nearest mental health center or seek guidance from a trusted counselor. Support from family also plays a vital role in recovery.

The Role of Family

Gaming addiction isn't just one person's problem — it can affect the whole family. When family members stay informed and aware, issues can be identified much earlier.

What family members can do

  • Keep an eye on your loved one's gaming time and spending
  • Express your concerns calmly, without anger
  • Create an environment where gaming can be discussed openly
  • Create opportunities for alternative entertainment — spend time together
  • Encourage them to seek professional help when needed
  • Family members can also reach out to lg89 support on behalf of a loved one
If a family member plays on lg89 and you are concerned, reach out to our support team directly. We will assess the situation while maintaining full confidentiality.

Protection of minors

Lg89 strictly enforces an 18+ policy. Age is verified at registration, and suspicious accounts are investigated. If you suspect a minor is using your device to play, set a PIN lock on your account immediately and notify our support team.

FAQ

Here are answers to the most frequently asked questions about responsible gaming.

No — activating self-exclusion keeps your account balance completely safe. Once the exclusion period ends, you can withdraw as normal. However, no gaming or deposits are permitted while the exclusion is active.

Reducing your limit takes effect immediately. However, if you wish to increase your limit, a 7-day waiting period applies. This rule exists to protect you from raising your limit impulsively in the heat of the moment.

There is no option to directly block a third party's account, as account ownership is personal. However, you can report the situation to lg89 support — we will take the necessary steps while maintaining confidentiality. Encourage the person involved to activate self-exclusion themselves.

A cooling-off period is a short-term break — from 24 hours up to 6 weeks. Your account is inactive during this time and reactivates automatically once it ends. Self-exclusion is long-term — from 6 months up to 5 years — and even after the period ends, additional verification is required to reactivate your account.

lg89 does not provide direct mental health counseling, but our support team can point you toward appropriate professional resources when needed. We believe that in serious cases, seeking help from a trained professional is always the right step.

No, absolutely not. lg89 verifies age at registration, and accounts for users under 18 are not approved. If a minor attempts to open an account using false information and is caught, the account will be closed immediately.
Safe Gaming

Play responsibly, lg89Enjoy the fun at

Lg89 delivers the best gaming experience — safely and responsibly. Register today and set your limits before you start playing.

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