01 Introduction & Scope
Welcome to lg89. We believe that personal privacy is a fundamental right for every user. This privacy policy explains what information is collected when you use the lg89 platform, how it is used, and how carefully we keep it safe.
This privacy policy applies to lg89's website, mobile app, and all associated services. By creating or logging into an account on the lg89 platform, you are considered to have accepted the terms of this privacy policy.
We review this policy regularly and update it as needed. The date of the latest revision is always shown at the top of the page. We recommend checking back periodically.
In Summary: lg89 respects your data. We collect only what is necessary, use it transparently, and store it with the highest level of security.
02 What information we collect
Various types of information are collected to deliver lg89's services smoothly. Below is a detailed breakdown of what is collected and when.
Information Collected at Registration
- Full name and date of birth (for age verification)
- Mobile number (for login and payment verification)
- Email address (optional, for notifications)
- Password (stored in encrypted form and never visible in plain text)
- Referral code (if you registered through someone's referral)
Information Collected Automatically While Using the Platform
- IP address and device type (for security verification)
- Browser information and operating system
- Session duration and usage patterns (for service improvement)
- Gaming history and betting records
- Transaction details and timestamps
Information submitted for KYC verification
- National ID or passport number
- Photo or scanned copy of ID document
- Mobile banking account details
KYC information is used solely to meet legal obligations and verify large withdrawal requests. This data is stored on highly secured servers.
03 How Your Information Is Used
Lg89 collects your information for specific, defined purposes only. We never use your data beyond what has been authorized.
Key Uses
- Account management: To secure the registration, login, and account processes.
- Payment Processing: To process deposits and withdrawals correctly.
- Customer support: To properly resolve your questions or complaints.
- Fraud prevention: To detect suspicious activity and protect your account.
- Promotions & Bonuses: To send you relevant offers and bonuses.
- Legal compliance: To comply with applicable laws and regulations.
- Service Improvement: To analyze and improve the overall user experience.
lg89 never sells your personal information to advertisers or third-party marketing companies.
04 Cookies & Tracking Policy
Lg89 uses cookies on its website and app to enhance your experience. Cookies are small data files stored in your browser.
Types of cookies we use
- Essential Cookies: To maintain login sessions and ensure site security — the site cannot function properly without these.
- Functional cookies: To remember your preferred language, game settings, and layout.
- Analytics Cookies: To understand which pages are most visited and where users are experiencing issues.
- Security Cookies: To detect unusual login activity from multiple devices.
You can disable cookies through your browser settings, though doing so may affect the functionality of certain features.
05 Data Sharing & Disclosure
Lg89 keeps your information confidential. Data may only be shared under the specific circumstances outlined below.
- Payment Processors: With payment systems such as Mobile Banking, Nagad, and Rocket — solely for transaction verification.
- Legal obligations: We are required to provide relevant information upon receipt of a valid order from a government or law enforcement authority.
- Technology Service Providers: Providers of server hosting or security software — they are not permitted to use your data for their own purposes.
- Company changes: If lg89 ever merges with another company, your data may be transferred — but you will be informed in advance.
All our third-party partners are bound by strict confidentiality agreements. Your data is shared with them only for the specific purpose required.
06 Data Protection Methods
Lg89 uses industry-leading technology to protect your data at every level of our platform.
- 256-bit SSL Encryption: All data between your browser and our servers travels through an encrypted channel.
- Password Hashing: Your password is never stored directly — only a bcrypt hash is kept.
- Two-Factor Authentication (2FA): Login verification via mobile OTP — to prevent unauthorized access.
- Firewall & DDoS Protection: Server-level protection against cyber attacks.
- Regular Security Audits: Regular system reviews conducted by external security experts.
- Restricted Access: Only authorized personnel with specific responsibilities can access the relevant data.
Keep in mind — no online platform can guarantee 100% security. That's why it's important to keep your password private and change it regularly.
07 Your Rights
Every registered user on the lg89 platform holds the following rights regarding their personal information.
| Right |
Description |
Processing Period |
Status |
| Right to Access Your Information |
You can find out what information we hold about you |
7 Business Days |
Available |
| Data Correction |
Request to update incorrect or outdated information |
3 Business Days |
Available |
| Data Deletion |
Request to delete data after account closure |
30 Days |
Available |
| Objection to Processing |
Opting out of marketing communications |
24 Hours |
Available |
| Data Portability |
Receiving your data in a machine-readable format |
14 Business Days |
On request |
How to submit a request: To exercise any of the above rights, contact lg89 via support chat or email. Requests will be processed after identity verification.
08 Minor Protection Policy
Lg89 is strictly for users aged 18 and above. We do not knowingly collect any information from minors.
- Age is verified at registration — no one under 18 can create an account.
- If it comes to our attention that a minor's information has been collected inadvertently, it will be deleted immediately.
- If parents have any concerns, they can contact our support team and we will act promptly.
To prevent minors from accessing lg89 on your device, keep your password private and make it a habit to log out.
09 Policy Changes & Updates
Lg89 may update this privacy policy at any time due to business needs, legal changes, or service improvements.
- For significant changes, you will be notified by SMS to your registered mobile number or by email.
- All changes will be published on this page and the "Last Updated" date will be revised accordingly.
- Continued use of the platform after any changes indicates your acceptance of the updated policy.
- We aim to give users 30 days' notice before any major changes take effect.
We recommend checking this page regularly — especially if you are an active lg89 user.
10 Contact & Complaints
If you have any questions, concerns, or requests regarding this privacy policy, please contact the lg89 privacy team directly.
- Email: [email protected]
- Live Chat: Available 24/7 via website and app
- Response Time: Usually within 24 hours
Complaints process: Upon receiving a complaint, lg89 will investigate and respond within a maximum of 7 business days. If the resolution is unsatisfactory, you have the right to escalate the matter to the relevant regulatory authority.